Flow_ticket-created_prioritise Flow_ticket-created_prioritise Flow_prioritise_search-kb Flow_prioritise_search-kb Flow_search-kb_known-fix Flow_search-kb_known-fix Flow_known-fix_send-article Flow_known-fix_resolve-l1 Flow_known-fix_send-article Flow_send-article_resolved-self-service Flow_send-article_resolved-self-service Flow_known-fix_resolve-l1 Flow_resolve-l1_close-merge Flow_sla-breached_resolve-l2 PT4H Flow_sla-breached_resolve-l2 Flow_resolve-l2_close-merge Flow_resolve-l1_close-merge Flow_resolve-l2_close-merge Flow_close-merge_close-ticket Flow_close-merge_close-ticket Flow_close-ticket_ticket-closed Flow_close-ticket_ticket-closed =kbMatch and routing.priority != "P1"