Flow_complaint-received_propose-resolution Flow_complaint-received_propose-resolution Flow_propose-resolution_needs-approval Flow_propose-resolution_needs-approval Flow_needs-approval_execute-merge Flow_needs-approval_approve-proposal Flow_needs-approval_approve-proposal Flow_approve-proposal_approved Flow_approve-proposal_approved Flow_approved_execute-merge Flow_approved_handoff Flow_approved_handoff Flow_handoff_handed-off Flow_handoff_handed-off Flow_needs-approval_execute-merge Flow_approved_execute-merge Flow_execute-merge_execute-resolution Flow_execute-merge_execute-resolution Flow_execute-resolution_reply-customer Flow_execute-resolution_reply-customer Flow_reply-customer_resolved Flow_reply-customer_resolved =proposal.action != "refund" or proposal.amount <= 100 =proposalApproved