Flow_message-received_support-agent Flow_message-received_support-agent Flow_support-agent_resolved-gw Search the help centre for articles that answer a question. Get the status, items and tracking link of an order. Open a ticket for the warehouse team when an order needs manual action. Flow_agent-failed_queue-for-human Flow_agent-failed_queue-for-human Flow_queue-for-human_queued Flow_queue-for-human_queued Flow_support-agent_resolved-gw Flow_resolved-gw_send-answer Flow_resolved-gw_human-takeover Flow_resolved-gw_send-answer Flow_send-answer_answered Flow_send-answer_answered Flow_resolved-gw_human-takeover Flow_human-takeover_handed-over Flow_human-takeover_handed-over =agent.responseJson.resolved